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FOR IMMEDIATE RELEASE: Great Northern Consulting Services Brings Resonate Service Level Management Solutions to Enterprises SUNNYVALE, Calif., May 20, 2002 — Resonate Inc. (NASDAQ: RSNT), the provider of award winning service level management solutions for business-critical applications, today announced that it has entered into a reseller relationship with Great Northern Consulting Services. Through this relationship, Resonate Commander Solutions™ software will be integrated with Great Northern's professional services to provide businesses optimized solutions that guarantee the online experience of their end users. Great Northern is the premier provider of complete enterprise computing infrastructure solutions for mid to large-sized companies in the Midwest. Great Northern's core competencies involve bringing integrated solutions to many of IT's most complex issues, including disaster recovery, enterprise backup, and data management issues. Now, with Resonate Commander Solutions, Great Northern provides industry leading Service Level Management solutions. Resonate Commander Solutions software is the only Service Level Management solution that significantly reduces problem resolution time while simultaneously routing users around problems to ensure transaction completion. In today's economy, businesses are becoming smarter about doing more with less and cannot afford to waste money on under-utilized hardware. This relationship directly addresses the growing need to maximize existing infrastructure resources to optimize IT operations. As a full service provider, Great Northern evaluates current systems and overall business goals to leverage existing investments and help customers gain industry advantage. Great Northern combines these professional services with industry-leading products to offer full-service solutions that eliminate unnecessary downtime and dramatically improve return on investment. "Our customers depend on us to create the best overall solution possible for their specific needs using the most effective technology available, " said Jeff Jones, President of Great Northern Consulting Services. "Whether the need is to architect a new solution or enhance existing systems, we have found Resonate to be the leading provider of Service Level Management solutions for maximizing the availability and performance of our customers' existing infrastructure investments. These solutions save our customers time and money." Resonate's software solutions enable IT organizations to increase the utilization of their resources while maintaining high availability and predictable performance to their end-users. Resonate Commander Solutions software collects information on infrastructure health plus end-user service levels and correlates this with a logical model of application components. This unique model can leverage existing monitoring investments to access information and drive action. Resonate's approach provides the quickest problem identification, diagnosis and resolution, resulting in optimal service levels and operating efficiency. "Given the current economic climate, we are seeing an increased need among enterprises to guarantee end-user service levels of business-critical applications while cutting operating costs, " said David Guercio vice president of Sales and Services, Americas at Resonate. "We are pleased to be working with Great Northern to bring this effective combined solution that directly addresses the needs of today's businesses to an extended customer base." About Great Northern Consulting Services For more information on Great Northern Consulting Services, visit http://www.gnorth.com or call 800-400-GNCS. About Resonate Resonate is headquartered in Sunnyvale, California. For more information on Resonate, visit http://www.resonate.com.
Note to Editors: Resonate and the Resonate logo are registered trademarks and Resonate Commander Solutions is a trademark of Resonate Inc. All other trademarks are the property of their respective owners.
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