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FOR IMMEDIATE RELEASE: Resonate Secures EDS as Milestone 500th Customer SUNNYVALE, Calif., July 16, 2001—Resonate Inc. (NASDAQ: RSNT), the leading provider of active service level management solutions for e-business applications, today announced that it has secured EDS as its 500th customer. EDS, the leading global services company, provides strategy, implementation and hosting for clients managing the business and technology complexities of the digital economy. Since its inception in 1996, Resonate has built a customer base of elite e-business leaders. Resonate's 500 direct customers represent 30 percent of the Fortune 50, more than 55 percent of Fortune's 20 Most Profitable companies, 50 percent of Fortune's top 10 computer makers (Source: Fortune, April 16, 2001), and four out of the five largest banks in the United States (Measured by total assets. Source: SNL Securities, company reports and press releases, Pacific Crest Securities). "Today, companies that engage in e-business require proven and effective service level management solutions to ensure the availability and performance of mission-critical e-business initiatives, "said Audrey Rasmussen, vice president at Enterprise Management Associates."Resonate's solutions not only report on service levels, but they preserve the customer experience by proactively detecting and resolving problems, which is a clear differentiator in the service level management space." With 500 customers worldwide, Resonate has successfully penetrated many industries that require maximum performance from their e-business applications and web services. Resonate customers include AT&T, Bank of America, Charles Schwab, Chase Manhattan Corporation, Citibank, Compaq, DoubleClick, E*TRADE, Federal Express, Gateway, Johnson&Johnson, Lucent Technologies and Verizon. Resonate also counts major global industry leaders among its customers including Asahi, Bank of Tokyo, Barclay Card, BMW, Deutsche Telekom, France Telecom, Landesbank and Nippon Steel. An independent research project by International Data Corporation (IDC) shows that Resonate holds a majority of the customers in top, e-business market segments. Resonate's customer base represents more than 52 percent of all online brokerage accounts, 81 percent of all person-to-person Internet auction revenue, 70 percent of third-party online ads served, and 38 percent of all free personal home pages. Resonate solutions also support more than 1,000 online banks and credit unions. With several service providers using Resonate technology for their customers, Resonate solutions benefit more than 1500 companies. Resonate has evolved with its customers to offer solutions that assure service levels to end-users at all times while resolving service delivery problems faster and more efficiently. The company launched its flagship service level management solutions, the Resonate Commander Solutions™in February of this year. "The quality and effectiveness of the Resonate solutions have been recognized across multiple industries by many of the e-business elite including one of our newest customers, EDS, "said Karen Styres, vice president of marketing and business development at Resonate."As we examine the customers that comprise this milestone, one thing is clear - successful businesses rely on Resonate." About Resonate Resonate is headquartered in Sunnyvale, California. For more information on Resonate, visithttp://www.resonate.com. Note to Editors: Resonate is a registered trademark and the Resonate logo, Resonate Commander Solutions™and Keeping E-Business Open for Business are trademarks of Resonate Inc. All other trademarks are the property of their respective owners.
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