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Support — Support Offerings
 

RESONATE TECHNICAL SUPPORT OFFERINGS

Resonate is committed to providing customers with technical support expertise to help ensure the uptime and performance of their mission critical applications.

For support pricing or to purchase technical support, please contact Resonate Technical Support.

  • Email -
  • Toll Free - 877-Resonate
  • International - 1-408-545-5510

STANDARD 24X7 SUPPORT

With our Standard 24x7 Support, customers receive the following:

Telephone Support

24x7 telephone support with live call pick-up on weekdays from 7:00 AM to 6:00 PM Pacific Time, excluding Resonate holidays. Outside of these hours, a Resonate Technical Support Engineer will be paged and will respond within thirty minutes.

Email Support

During business hours, customers can interact with our Technical Support Engineers via . This is useful for low priority cases or for sending in large amounts of data such as log files, configuration files, etc.

Web Support

Our Web site offers useful information and tools aimed at helping customers administer their Resonate deployment.

  • Downloads — Download and install updated software.
  • Documentation — Download and read current user guides and release notes.
  • Support Bulletins — Receive information about interesting workarounds discovered by our Support Engineers.
  • Knowledgebase — Search our document repository for troubleshooting information.
  • "My Support Cases" — Create, view and update your current cases through the web.
  • Software Updates — Customers receive access to all software modifications designated by Resonate as bug fixes, patches, or updates, and updates to the relevant documentation.