Support — Product Phase Out
alt="Resonate"> alt="Resonate">May 16, 2001
Dear Resonate Customer,
As Internet applications and infrastructure technologies have evolved, Resonate solutions have also evolved, ensuring that our customers can keep pace with fast-changing e-business reliability and performance requirements. To accomplish this, we continually enhance our Resonate solutions with additional capabilities and architecture improvements that focus on maximizing service levels of business-critical applications. We therefore encourage our customers to maintain their Resonate software at current release levels. By taking advantage of Resonate's new functionality and technology, customers can increase the value of their business-critical applications.
At this time, we are announcing that Resonate will be phasing out technical support for Resonate Central Dispatch version 2.x.
The last date to receive assistance from Resonate technical support for Central Dispatch version 2.x will be March 1, 2002. We believe this advance notice provides ample time to plan for necessary upgrades.
To get more information on upgrading, please contact your local Resonate Sales Representative or email .
To continue receiving Resonate technical support for Central Dispatch version 2.x after March 1, 2002, you must purchase Extended Support by that date. Extended Support is available for a separate charge additional to your existing support and maintenance plan.
For more information on Extended Support please contact Sam Farhad, Resonate Maintenance Sales, at 408-545-5535.
Thank you for your cooperation during this time of product transition. We look forward to helping you upgrade, deploy and continue your success with Resonate solutions.
Sincerely,
Resonate Technical Support