Support — Product Phase Out
alt="Resonate"> alt="Resonate">July 23, 2002
Dear Resonate Customer,
As Internet applications and infrastructure technologies have evolved, Resonate solutions have also evolved, ensuring that our customers can keep pace with fast-changing e-business reliability and performance requirements. To accomplish this, we continually enhance our Resonate solutions with additional capabilities and architecture improvements that focus on optimizing end-user service levels of business-critical applications. We therefore encourage our customers to maintain their Resonate software at current release levels. By taking advantage of Resonate's new functionality and technology, customers can increase the value of their business-critical applications.
At this time, we are announcing that Resonate will be phasing out technical support for Resonate Enterprise Services Console (all versions).
The last date to receive assistance from Resonate technical support for Enterprise Services Console will be December 31, 2002. We believe this advance notice provides ample time to plan for necessary upgrades.
To get more information on upgrading, please contact your local Resonate Sales Representative or email .
Unfortunately, we will not be able to extend technical support for Enterprise Services Console beyond December 31, 2002. We encourage your organization to work closely with your local Resonate Sales Representative to ensure continued support.
Thank you for your cooperation during this time of product transition. We look forward to helping you upgrade, deploy and continue your success with Resonate solutions.
Sincerely,
Resonate Technical Support