Over the past two decades, CX leaders have elevated customer experience from a theoretical into a thriving discipline.
They’ve assessed and taken advantage of opportunities for quick wins. They’ve forged a set of tools ranging from employee experience to advanced analytics, all aimed at winning market share by winning over customers.
Now it’s time to push forward. The foundation has been laid for real, disruptive innovation. It’s time to redefine the customer experience by leveraging tech, behavioral economics, and innovative ideas. Firms that move fast will gain the advantage. And it’s your race to win.
At CXNYC we’ll show you how to turn your wish list into a to-do list and then into a list of achievements. We’ll show you how to stop decorating with CX and start renovating. And we’ll show how to do all this in an unforgiving market reality with an economic slowdown on the horizon.