Entries by Peter Zelter

Get to Know the 40M People Switching Wireless Providers

“You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.” This Steve Jobs quote points to a problem wireless providers face monthly—customer churn. Within the next 2-12 months, 39.6 million wireless subscribers will change providers. What’s shocking is that the churn rates of wireless providers are […]